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Read These Terms Before You Open an Account

These terms set out what you agree to when you use 5p999 — covering account creation, wallet transactions through bKash, Nagad, and Rocket, how we handle disputes, and what happens when rules are not followed.

Account EligibilitybKash, Nagad, Rocket Wallet RulesFair Use & ConductDispute ProcessTermination Rights
5p999 Read These Terms Before You Open an Account
HOW WE HANDLE THIS

See How 5p999 Applies These Terms Consistently

We apply these terms the same way to every account — no exceptions for wallet type or device. Whether you are on mobile using bKash or accessing via desktop with a Rocket-linked wallet, the same account rules hold. Our conduct review process looks at transaction records, login history, and verification documents before any account action is taken. You can request a review of any enforcement decision by contacting support in writing within seven days of the action.

Account Security

We tie account access to your verified mobile number. Any change to your linked bKash, Nagad, or Rocket wallet requires re-verification through a one-time code.

Data Retention

Transaction and identity records are retained in line with our privacy terms. You may request a copy of your account data by submitting a written request to support.

Dispute Escalation

If a first-response resolution does not satisfy your terms query, you can escalate in writing. We document every step and respond with a final position within five working days.

Terms Updates

When we revise these terms, we notify you through your registered account contact. Continuing to use your account after notification confirms you accept the revised version.

TERMS CONTACT PATHS

Reach Us on Terms and Account Questions

If any part of these terms is unclear — whether it is about wallet linking, account conduct rules, or how a dispute gets escalated — our support team handles those questions directly. We cover account-specific terms questions through live chat and email, and we aim to respond to written queries within one working day. For wallet-related terms clarifications involving bKash, Nagad, or Rocket, have your transaction reference ready when you contact us.

Live Chat Start a chat session from your account dashboard to ask about any clause in these terms or get help with an account conduct query.
Email Support Send a written terms query to our support address. Include your account ID and the specific clause or transaction you need clarified.
Wallet Query Line For bKash, Nagad, or Rocket transaction disputes covered under these terms, contact us with your payment reference number and wallet details.

Common Questions About These Terms and Your Account

These are the terms questions we get asked most often. If yours is not here, our support team can answer it directly through live chat or email — just have your account ID ready.

The core account terms are the same regardless of your wallet. Each payment method has its own processing steps, but conduct rules, eligibility, and dispute processes apply equally across all three.

No. These terms permit one account per person. Duplicate accounts linked to the same identity documents or wallet number are subject to closure under our fair-use policy.

If an account is closed for terms breach, the balance position is reviewed against outstanding conditions before any return is processed. We document the outcome and communicate it to your registered contact.

Submit a wallet-change request through account settings. We require re-verification via a one-time code sent to your registered mobile before the new bKash, Nagad, or Rocket number is activated.

No. The same terms govern your account whether you access through a mobile browser or desktop. Device type does not change any eligibility, conduct, or payment rule set out here.

We send a notification to your registered account contact whenever the terms change. The updated version takes effect immediately, and your continued account use confirms acceptance of the new terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.