Reference

How 5p999 Handles Your Personal Information

This Privacy Policy sets out exactly what data 5p999 collects when you open an account, make a deposit via bKash, Nagad or Rocket, or reach out through support — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteCookie and device controlsBangladesh-region eligibility
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5p999 How 5p999 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Your account security at 5p999 rests on a few concrete practices: encrypted connections on every page, OTP verification when you log in from a new device, and strict separation between payment data and marketing data. Cookies on our platform serve session continuity and fraud detection — not advertising profiling. You can adjust cookie preferences from your browser at any time without affecting your account access.

Encrypted Connections

Every page you load — account, wallet, lobby — runs over an encrypted connection. Your bKash and Nagad transaction references travel the same protected path as your login credentials.

OTP Login Verification

When you access your account from a new browser or device, we send a one-time code to your registered mobile number. This stops unauthorised access even if your password is compromised.

Cookie Controls

Session cookies keep you logged in between pages. Analytics cookies track page performance only in aggregate — no personal wallet data, no payment history, no account identifiers are passed to analytics tools.

Data Retention Policy

Active accounts retain data as long as the account is open. After closure, we hold only what applicable regulations require. Everything else can be requested for deletion through our support channels.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

Questions about your data, a request to access what we hold, or a deletion request — all of these go through our support channels. Send your query with your registered mobile number and we will route it to the right team. Responses to data access requests may take longer than standard account queries, so include as much detail as you can when you write in.

Team online

Live Chat

Start a chat session from the account menu. Share your registered number and describe your data query clearly so our team can handle it without back-and-forth.

Email Support

Write to our support address with your account ID and the specific data right you want to exercise — access, correction or deletion. We confirm receipt and follow up in writing.

In-App Help

Open the help section inside your mobile account, tap Privacy Request and fill in the short form. Your submission is logged immediately and tracked against your account.

Common Questions About Your Privacy at 5p999

Below are the questions we hear most often about data, account privacy and your rights as someone with a 5p999 account. If your question is not here, live chat or email support can connect you to the right team directly.

We collect your name, mobile number, email address and the device identifiers from your first session. If you deposit via bKash, Nagad or Rocket, we also log the transaction reference number for verification purposes.

No. Payment references from bKash, Nagad and Rocket are used only to verify your deposit and process withdrawals. We do not pass this data to advertisers, affiliates or any third-party marketing service.

Yes. Send a data access request through live chat or email with your registered mobile number and account ID. We will compile and send back the data we hold linked to your account in writing.

Submit a deletion request via the in-app Privacy Request form or through email support. We remove data that we are not legally required to retain. We confirm completion once the deletion is processed.

We use session cookies for login continuity and analytics cookies to monitor page performance in aggregate only. You can block or clear cookies through your browser settings without losing your account access.

After account closure, we keep only what applicable regulations require us to retain. Any data beyond that is eligible for deletion — raise a request through support and we will confirm what has been removed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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